Here at Expresso we put care and passion and precision into every bike we build. As our customer, we hope you never need to use your Warranty, but we understand that things happen when they do we will be here for you.
How does my Warranty work?
Your Warranty begins once your bike has been installed and your All-Access Membership has been activated. Bikes must be on surge protection and connected to the internet with an active All-Access Membership in order to be covered.
What is covered by my Warranty?
Expresso Warranty coverage is the strongest in the home fitness industry. It includes two years of parts and touchscreen coverage and one year of labor. Basic wear & tear parts are also covered for 90 days after installation. Basic wear and tear parts include seats, pedals, pedal straps.
What is not covered by my Warranty?
If something breaks that is easy to fix, we will send you the part at no charge but the associated labor will not be covered. Self-installable parts include, but are not limited to seats, seat knobs, pedals and pedal straps.
Any damage, failure or loss caused by accident, misuse, neglect, abuse, theft, or failure to follow instructions or warnings in the owner's manual.
Setup and maintenance of a reliable network and internet connection is the responsibility of the customer.
What will void my Warranty?
You must have an active All-Access Membership during your Warranty period in order to be covered.
Make sure you keep your bikes on surge protectors. Your Warranty will be voided if the product is ever plugged into a power source that is not surge protected.
Keep your product clean. Your Warranty will be voided if the product is not kept clean and in a dust-free environment or submerged.
Talk to our support team. If a customer elects to repair a defective product by themselves, or use the services of someone other than an Expresso authorized dealer and/or service provided, or if the customer uses a replacement part not supplied by Expresso, then Expresso will not be liable for any damage, failure or loss caused by the use of such unauthorized service or parts.
What if I need service?
Please contact Expresso support Monday through Friday 6am to 4pm PST.
PHONE: 1-888-528-8589 x 2
Warranty service will be performed by Expresso or an Expresso authorized dealer or service provider. Expresso will have the option of either repair or replace at no charge any defective product.
What happens when my Warranty ends?
Expresso will provide technical support via phone and/or email for customers with All-Access Memberships at no charge for all Expresso product owners.
What happens when my Warranty runs out?
We have partnered with Champion Fitness to provide ongoing support for out of Warranty products. Champion Fitness is owned and operated by a highly experienced team who has a great deal of technical experience and expertise. Champion Fitness will be able to offer you many choices and additional savings on new parts, re-manufactured parts, advanced exchanges & repairs, components sales and tiered warranties.
WEBSITE & ONLINE STORE: www.championfitness.com
The Legal Stuff
The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any warranties of merchantability for a particular purpose.
Expresso shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its products. Expresso's liability hereunder is expressly limited to the replacement of goods not complying with this Warranty or, at Expresso’s election, to the repayment of an amount equal to the purchase price of the product in question.
This document outlines the Warranty coverage provided by Expresso to our customers in the United States for Expresso GO products. For Warranty information on other products please or in other countries please contact the person or company from whom you purchased your product.